We accept payment via Paypal and will also accept credit card, debit card, personal cheque, bankers drafts and postal orders. If you are in the UK and decide to pay via personal cheque, bankers draft or postal order please allow a miminum of 5 working days for funds to clear into our account. Once cleared, delivery will be approx 3-5 days. We do not accept cheques or postal orders from customer outside of the UK.
Any credit card details you enter are transmitted over a secure(SSL) link and stored using 128-bit encryption.
Taxable items have 20% VAT (sales tax) added.
Shipping & Delivery:
We ship products worldwide and use a range of delivery services, dependant on the size and weight of the item(s) purchased. Delivery lead time is dependant on location.
UK Mainlaind & Northern Ireland approximately 3 to 5 working days
Europe approximately 5 to 7 working days
Rest of World approximately 8 to 15 working days*
If your item is not in stock, we will email you before deciding how to proceed.
Customer Guarantee & Service:
We guarantee your satisfaction.
All of our products come with a 30 day no quibble guarantee. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you need to contact us, please use the Contact us link on the store page.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returns Policy:
If you are not entirely happy with your purchase then we do offer a return and refund policy. You have 30 days from the date of receipt of your order to return the item(s) that you have purchased.
In the first instance please contact us via email@awkwardsfootballwebshop or the contact us section of our webpage or by phoning the customer service number 0333 050 2951. Tell us that you wish to return a product that you have ordered and we will confirm the process to do this. The returns address is:
Awkwards Football Webshop
Alandale, Main Street
Long Lawford
Rugby
Warwickshire.
CV23 9AY
United Kingdom
To be eligible for a return, the item should be unused and in the same condition that you received it.
Returns Shipping & Charges:
You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable unless the item has arrived in a damaged condition or is in some way defective.
Refunds Policy:
Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card, or original method of payment. If the item is being returned due to arriving damaged or is in some way defective, we will issue a refund of the return shipping charges if appropriate.
You will receive the credit within a certain amount of days, depending on your card issuers policies.
Thank you for visiting our website Awkwards Football Webshop. We reserve the right to change pricing and product information without notice.
*Delivery lead times are subject to change without warning due to unforeseen circumstances such as delays in customs or inclement weather conditions, If your order is delayed then please email us at [email protected].
© awkwardsfootballwebshop.co.uk 2017